Faqs

• No order can be Cancelled at the doorstep. If a customer wishes to cancel an order he/she must inform customer support prior to the delivery date.
• Opened dry food bags, unsealed accessories or items shall not be Returned.
• Replacement charges will apply if a customer mistakenly places an order for the wrong item.
• Delivery charges won’t be amended or removed at the doorstep.
• If a customer places an order after office timings, the delivery time of his order will start from the next working day.
• If a customer receives a Damaged item he should return it to the rider on the spot. No replacement will be made if the customer informs us after receiving the parcel.
• If a customer wants to Exchange a sealed bag of litter or dry food he should notify us within 7 days of receiving the parcel.
• If a customer buys new food and it doesn’t suit his/her pet or the pet doesn’t like the food, it won’t be replaced. Customers should do enough research before switching to the new food.
• If a certain food item doesn’t suit to your pet, we won’t be liable to return/replace/refund
• If your pet doesn’t like a certain item or food due to whatsoever reason, it won’t be returned/replaced
• We get consignments randomly, it gets really difficult to keep color into consideration. Therefore, we have not provided the option of choosing a color. However, if a customer mentions “desired color” in the notes section we will try to prioritize it but if it’s not available we will send the color available in our warehouse.
• Electronic, fabric liquid and plastic items are irreplaceable.
• “Backordered products” are items that take time to be arranged. Therefore, it is requested to customers to confirm availability on-call before making an online payment.